BUILDING AI THAT WORKS: HOW LIBRO CREDIT UNION IS LEARNING TO SEPARATE HYPE FROM REALITY

"Is your AI guessing?" It’s a question that keeps many technology leaders up at night, and for Chris Palmer, CITO of Libro Credit Union, the answer depends entirely on your data. With industry reports suggesting that 95% of AI pilots fail to deliver ROI, Libro is taking a different path—one that prioritizes augmentation over automation and data preparation over marketing hype. From using AI to fight "the evil side" of fraud to reimagining digital banking as a conversation, explore how Libro is building a foundation of governance and quality data to ensure their AI journey delivers real value for members and staff alike.