AI shouldn’t automate away our humanity; it should free us to be more human. In this installment of the 2Oaks CIO Spotlight Series, Barry Hensch, CTO of General Bank of Canada, explains why the bank’s AI strategy isn't about reducing headcount—it's about removing "drudgery." From auto credit adjudication to a revolutionary 128-language chatbot for collections, discover how one of Canada’s most efficient banks is leveraging AI to move faster than the "Big Six" while keeping human judgment and empathy at the center of the customer experience.

For decades, banks bought software because building it was too risky. AI has flipped that script. We explore the new 'Development Economics' where building custom solutions is now faster, cheaper, and smarter than buying off-the-shelf.