When key employees leave, does their knowledge leave with them? We explore the 'Tribal Knowledge' crisis and compare the top 3 mapping techniques (BPMN, Swimlanes, EPC) to help you build a process-driven organization.

In the rush to modernize core banking, institutions often overlook the dozens of supporting apps - from CRMs to payment gateways - that keep the lights on. We identify the 6 'Hidden Risks' of ancillary systems and how to mitigate them.